1. Introduction
At Shawarma Royale, your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our business—whether you visit our website, dine at one of our locations, or engage with our promotions and services.
2. Data Collected
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Delivery or billing address
Birthday (for promotions)
Payment information (only when ordering online or via third-party partners)
Franchise inquiry details
b. Non-Personal Information
Device type and browser
IP address
Location (if you allow it via browser or app)
Website interaction (e.g., pages visited, time spent)
Cookies and similar technologies
3. How we collect information
When you visit our website
When you place an order online
When you fill out forms (e.g., contact, feedback, franchise inquiry)
When you participate in promotions or loyalty programs
When you interact with us on social media or subscribe to our newsletter
When you dine at our locations and voluntarily provide feedback or contact details
4. How we use your information
We use your information to:
Process and fulfill your orders
Respond to your inquiries or customer service requests
Send you promotional offers, updates, or newsletters (only if you opt-in)
Improve our website, services, and marketing efforts
Conduct internal analytics and improve customer experience
Manage franchise applications and communications
5. Sharing your information
We do not sell your personal information. We may share your data with:
Service providers (e.g., payment processors, delivery services, marketing platforms)
Legal or regulatory authorities if required by law
Third-party analytics tools (Google Analytics, Meta Ads)
Partners only involved in fulfilling a service you have requested
All third-party partners are required to protect your data and only use it for agreed purposes.
6. Cookies and tracking technologies
We use cookies and similar technologies to:
Understand how users interact with our website
Save your preferences
Serve targeted advertisements
You can control or disable cookies via your browser settings.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet is 100% secure.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Shawarma Royale permits residents of the European Union to use its Service. Therefore, it is the intent of Shawarma Royale to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Children’s Privacy
We do not knowingly collect information from children under the age of 13. If you believe we may have unintentionally collected such data, please contact us to have it removed.
11. Your right and choice
Depending on your location, you may have the right to:
Access or request a copy of your personal data
Correct inaccurate information
Withdraw consent to receive marketing
Request deletion of your data (subject to legal obligations)
To make a request, please contact us
12. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Shawarma Royale, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
